Open 8am till 5pm Call: 0117 932 1960


Frequently Asked Questions

Not sure if we collect in your area, unsure what we collect? Or maybe you’d like more information about what happens to your waste after we collect it. Answers to all these questions plus many more frequently asked questions about our rubbish collection service can be found below. However, if you have a question that is not answered below, please get in touch via our contact us page and we would be happy to help.



We remove junk fast and efficiently from residential and commercial properties. Our service usually includes a team of two, loading the materials from anywhere on your property, and then sweeping and cleaning up at the end of the job.

We will remove pretty much anything provided it can be lifted by two people. Examples include:
Furniture - sofa, sofa-bed, mattress, armchair, cupboard, office chairs, desks, filing cabinets
Appliances - fridge, freezer, cookers, washing machines, tumble dryers, computers, stereos, printers, TVs, fax machines
Cellar, loft & garage - boxes, books, kitchenware, tools, clothes, fireplace, lawn mower
Garden refuse - weeds, branches, grass, leaves, soil, dirt, compost, turf
Wood - fencing, firewood, lumber, plywood, old sheds, gate
Construction/ demolition - plaster, drywall, broken patio, pallets, glass, concrete
Roofing - tiles, felt, metal roofs
Flooring - carpet, wood, laminate, flooring

We can not remove certain Hazardous Materials, including paint or paint cans full of paint, noxious chemicals, solvents, motor oils, petrol cans, asbestos, vehicle batteries, raw meat and fish, medical or biological waste (including faeces), or any toxic substances, helium or oxygen bottles.
On the other hand, there are certain items that are technically classified as hazardous (on the basis of how they need to be disposed of) which we can collect. For example, computer monitors and lorry tyres. However, because these items have to be disposed of separately and the disposal costs are higher, we add a supplemental charge to your bill. If you are unsure about whether your junk is or is not hazardous and whether we can collect it, please call us for clarification.

We are not licensed or insured to carry certain hazardous materials. You should contact your local council for information on hazardous waste carriers in your area.

Yes, we are fully licenced by the Environment Agency to carry out this work See documents here

No. We can only take away items you no longer need. We are not licensed or insured to provide a traditional removal service and equally our trucks are not designed to do so. We can however move items from one room to another on the same site for a small additional charge.

Our team loads your junk into the truck, clears up and takes it for sorting. We sort items for recycling, reuse or tipping. For recycling and tips we are charged according to the weight of material disposed of. Our charges reflect the costs of doing all this and also the expense of employing staff and running our trucks.

In general we charge by volume (ie. how much of our truck is taken up with your junk). However if your material is particularly heavy (eg. rubble or concrete) we charge based on weight

Our rates are based on the amount and type of junk being removed. Until we see what is to be removed, we can’t give you an exact price. Once at the premises but before starting a job, our team will review the materials to be removed and provide you with an obligation free quote of how much the job will cost

Try to give us as much notice as possible to ensure your junk collection can be scheduled for a time most convenient to you. Nevertheless, if you need a job doing urgently, we can normally arrange a pick-up within 2 working days of your call.

>Not always. Provided we can access the junk from the road and we have your card details beforehand, we will call you once on site with an exact quote and then process your card payment remotely on completion. Equally, account customers often arrange for collections to occur without someone on site, and we simply invoice you following completion of the job.

If you require a pick-up outside ordinary business hours, let us know and we will try our best to accommodate your requirements.

Our Nissan Cabstars will carry up to 6 cubic yards.
We are able to go anywhere that a normal car can go, for example narrow driveways between houses and places where there only access is down a narrow lane, because our Nissan Cabstars are only fifteen foot in length and 5 feet wide
We feel we have a huge advantage over larger skip lorries that will not be able to get to where we can go.

We also have a range of bigger trucks and grab lorries so we can take any size of load

A cubic yard is three feet high by three feet wide by three feet deep, or 27 cubic feet

A shovel, broom, gorilla tubs, dust sheets, rubble bags, tools, and a wheel barrow.

We try our utmost not to! To minimise the chance of dirtying the inside of your property, we use dust sheets and, for rainy days. In the unlikely event that we do damage your property when removing junk, rest assured we are fully insured and we will arrange for any repairs immediately

The majority is recycled or reused, over 92% hand, and machine sorted by us at our specialist recycling facilities. Where those options are not possible we take waste to licensed Waste Transfer Stations where it is sorted and disposed of in the least environmentally damaging manner possible

Our head office is at
Tom’s Recycle Centre
Yard 3a,
Crown Industrial Estate,
Crown Road
Bristol BS30 8JJ

We do all the loading and clean up for you and our charges reflect only the volume of junk we remove. With skip hire you have to pay for the entire volume of the skip, regardless of how much you fill. There is also the added hassle and expense of having to apply for a skip hire permit in advance and the fact that you have to do all the loading and clearing up yourself. On top of all that, you usually have to put up with neighbours using your skip to dump their own junk as well!

Tom’s Rubbish Clearance will get the job done cheaper, faster and is much more convenient than a skip.

Tom’s Rubbish Clearance is cost effective and convenient. You can arrange collection or even drop off your waste at Tom&rsquos; Recycle center. Open weekdays and Saturday mornings so drop of your waste now.

With Tom’s Rubbish Clearance getting rid of your garden waste is easy, including soil and rocks too. Tom can send one of his Nissan Capstars or his 4 wheeler Grab Truck for bit loads up to 8 tonnes.

With Tom’s Rubbish Clearance you can have your rubbish collected from 7.30am to 7.00pm at night. Just call 0117 932 1960.

Local councils vary, and could be at any time but with Tom’s Rubbish Clearance you can have your rubbish collected from 7.30am to 7.00pm at night. Just call 0117 932 1960

And we will keep you informed when we are on our way.

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